This Category has no FAQ yet
This Category has no FAQ yet
We are pleased to offer an exchange or store credit on any unworn/unused merchandise, provided that it is returned within 14 days, with proof of purchase and in it’s original box.
If you do not have your receipt, unworn merchandise may be returned in its original box for an exchange or store credit equal to the current or last marked selling price of the original purchase. Any exchange/credit is at management's discretion, and only if management are completely satisfied that the product was purchased in our stores.
Please note that we do not offer a refund on personally selected merchandise.
It is our policy that the original packaging is compulsory with each purchase. This is due to our electronic barcode system, stock control and for re-sale reasons. We are sorry, but we are unable to offer an exchange on loose shoes without the original box.
We recommend that customers always keep both the receipt and box of all purchases.
If the product you purchased included a free gift or promotional item, the free gift or promotional item must also be returned.
No exchange will be offered on worn merchandise, including new merchandise worn out-of-shop. For worn returns with defects, please see 'How do I return a faulty item'.
This does not affect your statutory or consumer rights.
You must have your original receipt if returning any items purchased during the sale or if returning an item purchased pre-sale at full price.
You must also have the original box/packaging. We operate a strict 'no box - no exchange' policy.
If you do not have your receipt or cannot offer proof of the purchase price, you may be credited with the current selling price at management's discretion, and only if management are completely satisfied that the product was purchased in our stores.
We have a 14 day return policy. Items returned outside of this time frame cannot be returned or exchanged.
We do not offer an exchange on sale items discounted by 30% or more.
We do not offer refunds on discounted or sale items.
We will always accept the decision of the manufacturer following testing, even if it contradicts our own initial judgement.
Please note that sales assistents on the floor are not qualified to make a decision or judgement on faulty goods. Unless management are present to address the complaint on the day, the above procedure applies. You will then be contacted in due course.
There is a 90 day manufacturer’s guarantee on all our shoes.
Returns deemed defective but which fall outside of the 90 day period (from date of purchase) will be entitled to partial credit of the original purchase value. This will be issued in the form of Store Credit only.
No refund can be issued without specific proof of purchase, and in any instance where proof of purchase cannot be produced, Store Credit may be issued instead at the discretion of management, and only if management are completely satisfied that the product was purchased in our stores.
Please note that the following instances are not grounds for returning goods:
Our return policy is displayed in the following areas:
You can join the customer loyalty scheme in the following ways:
The basic Terms & Conditions, as they appear on the reverse of the Loyalty Card, are as follows:
The full Terms & Conditions are as follows:
The promoter of the Kelly's Shoe Gallery (KSG) customer Loyalty Card is Tim's Shoe Centre Ltd.
Tim's Shoe Centre Ltd reserve the right to decline, issue, re-issue or withdraw the loyalty cards or discounts at any time, or to alter or terminate the loyalty program at any time without prior notice. This includes but is not limited to changing the loyalty program from a discount based syatem to a points based system, or vica versa.
Tim's Shoe Centre Ltd reserve the right to remove members from the loyalty scheme at any time.
The KSG Loyalty Card is not a credit, debit, payment or cheque guarantee card.
The KSG Loyalty Card is non-transferable and can only be used by the original cardholder/member.
The qualifying discount has no monetary value by itself and cannot be exchanged for cash. The discount also cannot be transferred to another member or non-member. Discount is applicable only when purchasing a full price qualifying product.
The KSG Loyalty Card can be used in both Kelly's Shoe Gallery/Tim's Shoe Centre Ltd stores. To avail of the discount a member must present the card at the point of sale before the transaction is made. Discount cannot be applied retrospectively after the transaction has been made.
The KSG Loyalty Card entitles the original cardholder to brand specific discounts at the point of sale. The applicable discounts can be viewed here.
The KSG Loyalty Card is not same day activation on application, and the qualifying discount does not apply until a member makes their second purchase - i.e. you cannot sign up for the card and use/avail of the discount on the same day. Activation can typically take up to seven working days.
The KSG Loyalty Card does not apply to products already on promotion or any product that is discounted. No loyalty discount is offered on accessories or non footwear items such as gift cards, insoles, polish, laces, sprays etc. The KSG Loyalty Card discount applies only to purchases made in our brick-and-mortar stores, it does not apply to any internet sales.
The KSG Loyalty Card is valid for 12 months from date of issue. The loyalty discount is geared towards rewarding regular customers for their repeat custom. It does not exist as a means for members to earn occasional discount. All loyalty card accounts are reviewed annually. Tim's Shoe Centre Ltd reserve the right to withdraw cards and close loyalty accounts for members who do not make use of their loyalty card, or who only use it occasionally, and without prior notice.
In the event that a card is damaged, lost or stolen, a replacement card can be ordered at a cost of €20. Individual replacement cards have to be ordered specially due to the unique identifier applied to them. This can take a number of weeks.
Data Protection: We will only share your details within Tim's Shoe Centre Ltd. No personal details will be shared with any third parties. We may analyse your purchase history to provide you with relevant and personalised offers to help you choose products that are right for you. We may contact you via email, based on the information you provided us with during the sign up process, with details of these personalised offers. You have the right to request your data currently held by us and to rectify or remove personal details by contacting us.
The procedure to opt out of any any email communications will be mentioned with each email that we send you.
The following are the discounts available to Loyalty Card customers. Please note these are subject to change. The latest, most up to date discounts can be found by visiting our stores, and may differ from the pre-listed discounts below:
VAT Number: IE4622741W CRN: 85869
All images, text and content Copyright © 2016 Tim's Shoe Centre Ltd.
All trademarks and copyrighted material are the property of their respective owners.